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1.6Gb dropouts all day

Lofticus
Investigator
Investigator

‎10-04-2026 11:17 PM

All day have been having inconsistent micro dropouts that last anywhere between 2 and 20 seconds at random times. However in the last 2 hours, these have been happening nearly every minute and it's unstable for gaming or calls. My friends on BT and EE also have dropouts at the same time as me throughout the day but there are no reported issues and EE says there is nothing wrong.

This issue is happening on both wifi and ethernet where all traffic just stops. Both of my EE routers have the same issue.

Is it common for EE/1.6GB package to be having some sort of problems every month? I've not had a month so far since this was installed without any issues.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎10-04-2026 11:43 PM

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Lofticus
Investigator
Investigator
In response to XRaySpeX

‎11-04-2026 12:22 AM

It's a group of friends that are spread around the UK with nothing in common aside from being BT/EE. I have tried to report the problem but they are closed and the automated system has found no issues. Will have to call EE when they open in the morning.

0 Helpful
Debbie_G
EE Community Support Team
In response to Lofticus

‎11-04-2026 09:57 AM

Hi @Lofticus.

Thanks for coming to the community.

When you call, our customer support team can run through further checks to investigate and get to the bottom of this, especially since it’s affecting multiple connections.

Debbie

0 Helpful