Netgear RS300 Keeps Drooping connection have to reboot?

[novagaming]

I used my Netgear router on Virgin and BT before, and now I’m using the RS300 with firmware version V1.0.6.16. However, on EE I’m getting a lot of dropouts, and I have to reboot the router to reconnect.

I’m currently using the old  bthomehub@btbroadband.com username and BT password. I’m wondering if that could be causing the issue.

It’s only a new line that was activated two weeks ago, and I still have the old Openreach ONT the larger one, about the size of a phone book, which was one of the first models installed in Northern Ireland. They said I didn't need to upgrade the ont as not on the 1.6 gb package only the gig.

[novagaming]

To note I am directly pluged into the ont not using ee rotuer as modem mode or anything

[JimM11]

@novagaming The ONT would not require to be replaced so that will be correct, and your credentials for the User/Password are correct to get through and on the EE Network.

What dropouts are you getting on the Netgear?

[novagaming]

Just had three the last few days and have had to physically restart it the RS300 is only under 2 year old so wouldnt think it would be over heating issue.

[JimM11]

@novagaming What EE Hub do you have so you can test if the connection is good/bad or the hub your netgear is the source off the issue?