Home Services

Give and find advice for broadband, home phone, EE TV and all other things related to your family and smart home.

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Activity in Home Services

Abroad broadband

Good evening! I have a question. I have EE mobile broadband but I came to Ukraine for some days(sure I have Ukrainian number and tried to use mobile data from Ukrainian SIM card ), but today I received message from “1024” like : “From EE: To access t...

AnnaSo by Investigator
  • 45 Views
  • 13 replies
  • 0 Helpful

New EE app not working

Hello,does anyone else have the same problem with this new ee app?I can’t see my broadband contract in the app or control my wifi.I called customer service too many times and i am  running out of patience with ee.Please let me know if someone managed...

New broadband connection disconnect

I have recently taken a new broadband connection and my Internet router keeps disconnecting frequently. The router seems to be working fine, however it goes from Aqua blue light to orange Blinking light and back to Aqua blue where the connection resu...

Walton14 by Investigator
  • 81 Views
  • 4 replies
  • 3 Helpful

Resolved! Subtitles on NOW app

Hello do we have any news on when subtitles is going to available for watching the NOW app via EE TV pro box? ( I currently have the BT TV pro box but I assume the issue remains on the new EE TV pro boxes)All films and shows selected from there don't...

FabCon12 by Investigator
  • 206 Views
  • 11 replies
  • 1 Helpful

NETFLIX PAYMENT METHOD PROBLEM (I PAY VIA EE TV)

Hello, recently i ordered an EE TV and i have added netflix premium with it, everything are good untill now after that i received email for activing my netflix , after activing to my netflix i watch at the same day and everything are cool,but there a...

Resolved! content Lock

I'm trying to unlock content lock. I need help. 

Marlan by Visitor
  • 12582 Views
  • 26 replies
  • 17 Helpful

Ee broadband slower and wifi controls dont work

Any1 eles swapped from bt to ee and found although promised faster speeds ect ect its actually a lot slower?    Also wifi blackspots in the house although I didn't with bt.      And the the wifi controll app doesn't work after a number of phone calls...

Wifi controls not available in EE App.

I recently renewed my BT broadband deal and switched to EE. Unfortunately whilst I was perfectly able to utilise Parental Controls in the BT App the EE App just doesn't work, when I select Wifi Controls it simply gives me a message 'We can't load thi...

mjn73 by Visitor
  • 135 Views
  • 3 replies
  • 0 Helpful