Home Services

Problem receiving emails

I have been with BT for many many years. Recently EE took over all BT accounts. This has largely been ok. Recently a forum of which I am a member, has said that emails sent to me by them are bouncing back. I am clueless as to why as I haven't changed...

Why am I unable to download my latest broadband invoice

Unable to access EE Hub Manager - Error code CHOP3-800

When I try to access EE Hub Manager using address 192.168.1.254, I keep getting error message that something went wrong, with error code CHOP3-800. See the screenshot. Any advice please?

SW40J WiFi Extender not connecting from more than 1m

Hi - been in IT for the last 30 years, so this really shouldn't be this difficult for me (although I am happy to be proven wrong!).I'm just having trouble getting the SW40J WiFi Extender to reliably connect over more than 1 meter from the main hub, w...

WiFi Calling drop outs

I changed from a BT to an EE Smart Hub (SH40J) a few months ago and ever since then I have suffered drop outs while using wifi calling.Mobile signal in my area is poor and I rely on wifi calling but it has become almost unusable. I have no issues wh...

BT 3660 'Digital Cordless 'phone' and BT'3570 'Single Digital 'phone' and answer

Are the above two-digital cordless phones able to use tthe internal answering machine facility? These 'phones use adaptors and the wifi internet and are not proper digital 'phones.Thank youAPH

Haven't received my Xbox GamePass activation details

I added an Xbox Bundle to my account. I recieved the console and my £70 game card but no gamepass activation details yet. The ee.co.uk/Xbox is showing nothing to activate. Any suggestions?

Broadband Blocking Remote Sever Access

Hi all,I am having issues with my broadband cutting my connection to my work's secure access server. I have checked with my IT department and swapped laptops and it's incredibly clear the issue is my home WiFi/broadband - nothing else. After a few ho...

WiFi Enhancer

Hello I got hooked up with EE broadband yesterday & i also payed for the WiFi enhancer and I get to stage 3 where it attempts to lower the ping and my internet seems to drop while its attempting to do so, I did this because everytime I’m on my cons...