Home Services

Landline Number not recognised

It has been several months now, there is a dialtone, I can dial out, but when people call, they get the message that the number is not recognised.It has been passed onto the complaints team who are looking into it, only after numerous emails and spen...

Devices connect to WiFi but is assigned no IP address

Hi all,I've had this issue for a long time and really hoping someone can help as it's driving me and my family crazy.I have a Smart Hub 7 Pro and because it's an ancient house with thick stone walls, we need 3 WiFi extenders for full coverage. They ...

Landline

My landline is not working properly since I changed over from Plusnet. There are folk who cannot get through when they phone from their landline and others from there mobile.,

HBO Max streaming scheduling issue & not granting access to Sports Documentaries

Tonght the live streaming on HBO Max of TNT Sports coverage of Serie A Inter v Roma did not provide coverage on the HBO Max streaming platform of the start of the match - I believe the actual KO of the game was 7:45pm BST. the opening quarter o...

Xbox Game Purchases

We recently moved from Virgin to EE as I couldn't resist their clever advertising....The problem I'm having is I can't purchase any games or addons from my Xbox, when it prompts me to validate\purchase via the QR code which i do on my phone nothings ...

Microsoft Teams not working

Have a curious issue - Teams does not work on my laptop but does on my android phone when connected to EE Smart Hub - equally curious LinkedIn and Instagram work on my Laptop but not on my phone when connected to the same EE Smart Hub. Receive the er...

Smart Hub plus 7 - Always use this IP address Issue

Hi all, I have just switched from Sky to EE. I have the new Smart Hub 7 Plus and although most of it works, i have a couple of issues. 1. When i try to turn on "Always use this ip address" for devices on my LAN it won't toggle. Therefore i cannot set...

Resolved! Discovery plus with Full Works Plan

HelloI had the TNT Sports package and Discovery+ as my included extra and until yesterday I was able to access TNT Sports with the HBO app as well as Discovery+. On accessing Discovery+ today, it says that I don't have a subscription even though I ca...

EE 1.6

I’ve just renewed my package. is £39.99 a good deal for 1.6 Premium?

EE WiFi hotspot disappeared in my area — how can I check availability?

Hi everyone,I used to have access to an “EE WiFi” hotspot near my postcode, and as an EE customer I was able to connect and use it without any issues.However, over the past 15–20 days, I’ve noticed that the EE WiFi network is no longer there (not sho...

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