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Resolved! Content lock

Sorry to ask as I’m sure it’s been questioned multiple times before but is it possible to verify that I am over the age of 18, using my already verified ID (which uses my current driving license and photo scan) as I do not possess a credit card and v...

Poor Internet

My Internet is painfully slow to the point that I can't watch anything on Netflix and my Alexa keeps dropping out. I've tried testing my Internet speed on several occasions on the app but all I get is an poor message and to try again later. Any help ...

How to get Moderate NAT on 5G EE hub

Do u know of any way I can get a moderate nat type? Currently stuck on strict, have tried DMZ, upnp and ANP. I have a 5G ee hub [Mod edit: Added title]

Adding eetv to 1.6

Hi all, currently back (I was a former bt customer)I have 1.6gbps, got rid of sky stream due to a very annoying software bug. Tried to add EE TV but seemingly the call centre say I can't add it after phoning up. How can I get this added? I know it or...

Exhuasted with BT/EE support for Digital Phone CLI issues

Just sharing our story with EE/BT so far:I moved my mum from a working PSTN/FTTC Plus.net connection over to the new fiber connectivity. We started the process in January but Openreach failed to turn up twice and then turned up at a bad time unannou...

Fix problems connecting devices to your Smart Hub Plus or Smart Hub 3's WiFi

Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...

EE app

I had full fibre about three weeks ago. The EE app worked all that time. The app then updated yesterday and now I can't connect to the hub to see Wi-Fi controls, ect. I contacted EE and they said an update to correct this would be in two weeks. Anyo...

Interrupted signal

Switched to EE broadband this week from BT.. honestly wish i had stayed with BT... internet constantly interrupted & prompts me to EE WiFi page to log in... I work from home I NEED CONSTANT net & I am not getting it. Both my sons PC & my laptop are h...

broadband.

Mainly broadband. why when i come back into my house from being out, do i have to connect to my broadband user mainly BT. I started with BT,then it went to EE, and if i want to log in to EE i have to sign in to it and then it says account not recogni...

Full Fibre Stopped working 3 weeks ago - still waiting for EE to resolve

Full fibre worked fine until 3 weeks ago, logged fault told major outage in area but neighbours have no issues Line failed 21-JunEE fix dates keeps moving 22-Jun then 24-Jun , 28-Jun , 29-Jun , 1-Jul ,2-Jul 3-Jul, 6-Jul ,10- Jul and now gone to 1...