Home Services

Unavailable apps

Our Home Screen is not displaying apps & is saying they’re unavailable. Tried rebooting the box & the hub but nothing has helped. any suggestions please .?

Moved home. No idea how to connect to EE

Resolved! TV box pro is a shambles!

TV box pro is constantly skipping/freezing, this is a replacement for the previous pro box which did the same. Always contacting EE to sort and they suggested upgrading to the new WiFi 7 router plus the add-on WiFi extender router. The TV box pro WO...

Resolved! EE iPad A16 WiFi £100 with broadband

Hello, I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a em...

Resolved! 1571 service problem

My internet service was recently upgraded to "full fibre" and the engineer from BT set up my existing BT landline phone to use the new connection. Since then my phone has worked quite well most of the time, but the green light associated with the 15...

Unlink Netflix Account

Hi, I have an account with EE TV and the current netflix account that is linked for billing through TV is set to my now ex partners email address and netflix account. How do I go about unlinking it and setting up my own account to link to TV billing ...

Unstable network with extenders

Alex, I've read the post above. I've looked for similar posts but this one seemed closest to our issue. We have the Smart Hub Pro 7 set up. 3 Extenders and a Hybrid Connect. We have for a month or so now tried to get stability with the system since ...

Tv box disconnects

My ee tv box keeps disconnecting from my bt broadband i have to turn my broadband off at the wall and the ee box aswell turn them both back on and both work properly Anyone know what the issue would be

Resolved! WPA2 compatibility

I have just transitioned from BT Total Broadband to EE Full Fibre 1.6, but am having more than a few connectivity issues. The main one is that my ADT house alarm panel cannot connect to the wifi, and following many discussions with their service des...

URGENT COMPLAINT: Broadband still dead after weeks of failures, lies and no-show

To whom it may concern, I am beyond furious with the way EE and Openreach have handled my broadband installation, and I want this read by someone who can actually fix it, not another script. Here are the facts, none of which are in dispute: I applied...