Home Services

Give and find advice for broadband, home phone, EE TV and all other things related to your family and smart home.

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Activity in Home Services

Resolved! BBC 3 voice out of sync

When watching BBC 3 on my  EETV box pro the voice is out of sync. I have restarted the box, restarted my soundbar and still have the same issue. All other channels are fine. Any suggestions on how to fix this? 

Aaronsuk by Investigator
  • 141 Views
  • 7 replies
  • 4 Helpful

No idea where to start

So my internet connection has been down for 24+ hours. The EE status says it was supposed to be fixed 4 hours ago. Called and was told "Definitely today".Anyway, I'm having a very odd problem.I have a Home Assistant server wired into the router. From...

AndyJ67 by Investigator
  • 18 Views
  • 0 replies
  • 0 Helpful

Moved from Sky to EETV, picture quality is bad e.g. channel 5 on demand

set up EE 500 broadband, and EETV. The picture quality is nothing like I had on Sky. The HD on demand channels are pretty bad. E.g Channel 5.EETV just doesn’t seem to have as clear a picture as I had on Sky - yes I was paying £9 a month for HD. But t...

Sooze27 by Visitor
  • 2330 Views
  • 11 replies
  • 5 Helpful

Renewing

Hi all....I got a message stating my fibre 150 contract was finishing next month but the deals online are different to what was offered over the phone....I can get the 900 for 34 quid which is less than what I'm paying now....lady on the phone said t...

Broadband switch

Hi guys I've used u switch from sky to EE. At the time of setting up my order, which included an all data sim. I booked 16th March for the switch over. It hasn't happened. I'm now ringing them at a cost to me, and their computer says no. As in I can'...

Smart Hub 7 Plus Port Forwarding Issue

Hi All,Another Issue with the Hub 7 Plus, probably on others too.When i create a Port forwarding rule, it always comes up with an error and doesn't save or eventually when it does save, it has created duplicate rules. Try to remove one and it removes...

jsviper77 by Contributor
  • 1431 Views
  • 60 replies
  • 9 Helpful

Still being charged despite cancelling?

We changed internet providers recently, and HyperOptic (new provider) assured us they would be contacting EE to make sure our account was switched over. They later confirmed that this communication had indeed taken place and was all sorted. However, ...

Virakal by Visitor
  • 33 Views
  • 2 replies
  • 0 Helpful

Charges without usage

Hi, Admin please I returned my Broadband since January when I changed address and I'm still being charged the monthly subscription till tomorrow I even called the EE Customer service and the gave me a QR code which i used to return it through royal m...

Resolved! Unable to cancel Apple TV Plus

I am being charged for Apple TV after my free trial ended some time ago. I want to cancel but it doesn’t show up as something I can manage in Subscriptions or add-ons. I can see it on my bill and I can see it as an add-on, but there is no way to “man...

Chenshaw by Investigator
  • 151 Views
  • 7 replies
  • 0 Helpful