Home Services

No communication for new broadband

I spoke to someone online last week about getting EE broadband. They said my router would be delivered today, but I haven't received anything! I've had no updates about my new contract, I've had no emails, NOTHING! Can someone tell me what happens? D...

Unable to determine connection band and signal strength for some devices

There are multiple devices connected to my WiFi Extender running firmware version r5.16.1-R-2011329-PROD-1For some devices I am able to see the band (2.4GHz, 6GHz or whatever) and also the signal strength (dBm).I attach 2 images. They show one device...

Looking For Opinions - Upgrade to Full Fibre Core 900

Hi,I've just been "invited" to upgrade my broadband from Full Fibre Core 500 to 900 for £0. I'm currently using a BT Smart Hub 2 - I didn't get an EE router when I upgraded to full fibre a couple of years ago. I'm currently mid-24 month contract. ...

TVservice

I posted a message requesting help/information on issues with my service.I received mostly insults so will not be posting anymore.Thanks for your help.

High Praise and Compliments.

My thanks to Customer agents Deborah (15/9/2026), Jimmy, Belfast (23/9/2026), Ashwin (5/10/2026) and Ryan (7/10/2026) who were able to resolve problems resulting from a contract renewal. This covered contract set up and equipment return. For whatever...

Poor Quality of EE TV service

I have a TV Box PRO. I was told when I signed up that I could record 2 programmes and watch a third. This is not correct unless the 3rd programme is a streamed one such as Netflix.The recordings frequently cut off about 10minutes before the end of th...

Resolved! openreach delay

"Full Fibre is in high demand in your area. Our engineers are working to get your property ready. We'll keep you posted and confirm your appointment date soon.," does this many in dates including the pre visit date is wrong r is just the fibre insta...

Wifi calling on new broadband doesnt work

I have just upgraded my broadband & now I cant seem to have a conversation with anybody on the phone using WiFi calling. They just keep cutting out

Broadband contract renewed without consent when TV Package ended

I recently stopped my TV package at the end of its 2 year contract . My broadband contract was due to end on the 18th of April 2027. When I checked my account it had started a new 2 year contract ending September 2028 ! I phoned 2 weeks ago and expla...

WiFi Extender SW40J offline

Having paired the EE WiFi Extender 7 Pro (SW40J) with my EE Smart Hub 7 Pro (SH40J), the light on the extender is solid aqua. Therefore, according to EE's documentation, this means that the two devices are correctly paired.However, in the EE app (on ...