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Internet dropping in and out

My devices drop in and out of internet constantly but every time I call EE they run a check and say the internet is showing it is working perfectly on their remote check. They push back against every thing I say repeatedly saying that the signal is ...

EE tv pro box not connecting to new tv and HDMI

Im having some trouble connecting my pro box to my new 2025 Sasmung QLED TV. I bought a new ultra speed HDMI 2.1 and had it all mounted and cables hidden. But the tv, most of the time does not find the signal from the pro box. There have been times w...

Resolved! Wifi key fotget/clean

Hi EE Support, I need help with my EE 4G WiFi device. The sticker on the back is missing/damaged, and I don't have the default Admin Password or WiFi Key. Also, the device is showing 'No Service'. Could you please provide the default credentials ...

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Call of Duty MW4 BETA

Hi,Has anyone else pre-ordered COD MW4, not received a BETA code yet, ahead of 21st Aug?I've checked my order summary, emails, junk box etc. but nothing so far.

New to EE TV - requesting a second box

Have been with EE TV for a month or so now after 27+ years with Sky and am rather impressed so far.Is a second box for upstairs free or chargeable per month, as have read conflicting discussions??Cheers for any info

Smart Hub 7 Pro 5 GHz failure reproduced on two hubs - channel/firmware issue?

Hi all,I am starting a separate thread for this because although the problem originally came to light while troubleshooting repeated YVM102/connectivity problems with our EE TV boxes, the testing we have done since then appears to have uncovered a wi...

Being royally ripped off and gaslit by EE

Hi. Hoping I am in the right place. I am stuck with what to do with EE. Over a year ago I joined EE using the 5G home broadband.When i signed up I made it clear to them what I needed. We cannot have fibre here because the property owners will not all...

Can’t created Verified ID

I’m trying to create the ID so i can activate a sim plan with EE but it keeps saying something went wrong and to try again later. it’s been 48 hours and still won’t work. how do i fix this

Call-screening landline phone not working on Digital Voice

We have a BT 8600 cordless phone which has built-in Call Guardian / trueCall feature. We were moved to Digital Voice and FTTP a couple of weeks ago with a new hub, and after that we noticed the call blocking isn't letting some calls through at all.W...

Just been moved from Plusnet to EE Broadband.BBC Iplayer isn’t Woking.

I’ve been moved from Plusnet to EE recently. I’m getting frustrated because certain apps on my smart TV are now not working., the main problem being BBC IPlayer. It doesn’t load it comes up with a message saying “There is a problem, please try again ...