why is it impossible to communicate with ee without a phone

[fehyjyhtnumy]

can't get sim to function in new phone, no online chat service etc. EE is proving useless again

[Profile closed]

Hi @fehyjyhtnumy 

Welcome to the EE Community,

If you call freephone 0800 956 3146 from any other phone a tech advisor will be able to get your new sim up and running for you.

Thanks,

David.

[fehyjyhtnumy]

with no working phone...........great answer 

[Profile closed]

@fehyjyhtnumy    

if you click here then lets chat you will be able to chat to a tech advisor.

[fehyjyhtnumy]

Been there, doesn't work, hit let's chat screen scrolls up and nothing happens chat wise

[Profile closed]

@fehyjyhtnumy if your unable to use chat if you have access to Skype you can dial the 0800 number I provided via Skype for free.

[fehyjyhtnumy]

It would appear that isn't the case, Skype wants to charge me to allow calls, the free trial just brings up a screen with £5 / £10 / £25 pound options.........another great answer

[wardi]

Is this a brand new sim?  If so they do usually take a few hours to activate, mine took about 4 hours last time. 

[fehyjyhtnumy]

No, it's an old sim in a new phone

[XRaySpeX]