why havnt I received my tracking number?

benny_drake
Explorer

‎02-10-2018 09:13 PM

I ordered my phone on the 27th september and have only received my confirmation email , when will my new phone arrive ? 

0 Helpful
3 REPLIES 3
Mikeyy247
Established Contributor
Established Contributor

‎02-10-2018 09:18 PM

Tbh I don’t think they give out tracking numbers anymore as my last 2 orders I didn’t get one u just need to wait till dpd give u a tex with the delivery details cheers

0 Helpful
benny_drake
Explorer
In response to Mikeyy247

‎03-10-2018 07:40 AM

thank you, any idea on the time scale ?



Sent from my Samsung Galaxy smartphone.
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Leanne_T
EE Community Support Team
In response to benny_drake

‎03-10-2018 08:18 AM

Hello there @benny_drake

 

Thanks for coming to the community.

 

If you have an order reference number starting 000 within the email you can use our online order tracker.

 

Once we have your device ready for delivery, DPD will contact you to let you know when this will be delivered.

 

If you would like an update on the delivery give us a call on 150 and we will check your order for you.

 

Thanks, Leanne 🙂