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where is my order

Haskew91
Visitor

‎22-08-2019 07:45 AM

I ordered my iPad on the 20th of August. It says it is in stock so should have been here by now. I can’t even track it as that doesn’t even work. So where is my order?

0 Helpful
2 REPLIES 2
Chris_B
Grand Master
Grand Master

‎22-08-2019 07:50 AM

@Haskew91   Did you receive a tracking number or a XKN munber ?   XKN numbers are not tracking numbers.    I would call customer services and ask about this because it sounds like it’s not gone through correctly. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎22-08-2019 12:01 PM

Afternoon @Haskew91

 

Thanks for posting on the community.

 

If you can get in touch with our Mobile Care team they will be able to get this looked into for you.

 

Let us know how you get on 🙂

 

Leanne.

0 Helpful