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transfer data stuck at 1 minute remaining

BJL
Explorer

‎26-11-2020 07:20 PM

I am setting up my new iphone but the data transfer from the old one seems to be stuck at "time remaining about 1 minute".How do I get rid of this...is it safe to simply turn off the old phone?

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎27-11-2020 08:13 AM

Hi @BJL

 

Welcome to the community.

 

Did it go through in the end? I wouldn't recommend turning the phone off while a transfer is going through.


Chris

0 Helpful
BJL
Explorer
In response to Christopher_G

‎27-11-2020 08:17 AM

Thankyou
Actually I got through to a lovely human being on the EE phone line who
talked me through turning off and restarting the old phone and then
everything finished
Regards