track order email

[Holden2091]

i still haven't received my tracking order email, i have received my 'we've got your order email but nothing after that  

[Chris_B]

@Holden2091  What device?  When did you order?  

[Holden2091]

ipnone 12, 30/11/2020

[Jon_K]

Hi @Holden2091.

In the email that you received, did you get an order number?

What colour/memory size did you order?

Jon

[Holden2091]

i have an order number and its the iphone 12 pro max 128GB pacific blue

[Jon_K]

Thanks @Holden2091.

Are you able to use your order number in our online order tracker to track your order?

Jon

[Holden2091]

unfortunately not, also got a very sketchy email saying they needed more
information and to phone a certain number. there was no EE header or
anything so i've left it

[Jon_K]

Hi @Holden2091.

Sometimes our Sales Team will need more information to complete your order.

You could try calling our Customer Care team to see if they need anything further from you.

Jon