2 weeks ago i bought a 6monthweb internet booster, yesterday the booster was removed. i called customer services and they said it was removed because i breached the fair use policy, i did not know there was a fair use policy because the text that i got after buying the booster said "thank you for buying a booster, you now have unlimited email and internet which i interpret to mean unlimited email and unlimited internet. customer services would not put the booster back on or refund me. how do i get my £40 back
i am going to call customer services tommorrow again and say i will not stop complaining until i am refunded. if that does not work i will ask my bank for a chargeback
@ythguanluke Complain about what ? Your the one that didn’t read the T&Cs of the product you was purchasing and heavily violated the usage of what you was given and you think you are in the right.
Do you think driving at 50mph on a 30 mph road at 2am means it’s ok because the road is quiet, Because it seems you do.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
I did ask you do you still have this text message? You need to prove that you had this not just say you had it. If you have that message you have proof but with out it you have nothing.
And you can not purchase an unlimited add on ( see my post above on what you can purchase.
(You might be offered an unlimited add on and you’ll need to reply back to that message but these are offers made to you)
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
@mikeliuk where does the 90gb plus the extra 10gb the OP has had for free?
It's a FUP of 500mb Download per month, so over the £40 period (6 months) that's a total of 3Gb, the OP aperently used around 100Gb so was around 97gb more than the FUP in a matter of the first few months.
So the OP has gone way over the recommended FUP by around x32 more then they should have done.
@mikeliuk has wrongly taken the FUP as 500MB per day.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
It seems that booster is very poor value for money. 😂
I guess this shows how much technology has changed since T-Mobile stopped trading in the UK and became a part (clarification: one half of 50:50 new joint venture) of EE. 🤓
