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sim only upgrade to handset

AndyBoz
Explorer

‎04-10-2021 03:08 PM

If i have moved to a 24-month SIM only plan from a handset plan can i move back to a handset plan at any time during their 24-month contract with no penalties.

 

 

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎04-10-2021 05:07 PM

Hi @AndyBoz. 

 

You can upgrade to a new phone after three months. Or if you wait six months, you can get £20 off one of the latest phones.

 

Katie 🙂

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AndyBoz
Explorer
In response to Katie_B

‎07-10-2021 05:02 PM

Thankyou Katie

 

0 Helpful
bristolian
EE Community Star
EE Community Star

‎07-10-2021 05:48 PM

Hi @AndyBoz 

 

I'm a little late to this thread, but I'll just add that the response from Katie is - I'm sure - what EE's C/S briefings explain.

 

Unfortunately, the published SIM-only price guides - the current version is available here - contradict this.

 

At the bottom of page-5 of this PDF, "customers who have moved to a SIM-only plan from a handset plan can move back to handset plan at any time"

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