samsung s21 grey 128gb

biglad74
Contributor
Contributor

‎16-03-2021 10:36 AM

I upgraded to this phone on the 7th march was told delivery within 2-3 days and still I've received nothing.

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7 REPLIES 7
Northerner
EE Community Star
EE Community Star

‎16-03-2021 11:18 AM

Hi @biglad74 

 

Have you checked EE order tracking?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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biglad74
Contributor
Contributor
In response to Northerner

‎16-03-2021 11:37 AM

Yes its saying sorry cant track this order

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James_B
EE Community Manager
EE Community Manager
In response to biglad74

‎16-03-2021 12:28 PM

Hi @biglad74,

 

The current delivery guidance for that model is dispatch within seven days.

 

Please get in touch with Customer Care so we can check the status of your order.

 

Thanks

 

James

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biglad74
Contributor
Contributor
In response to James_B

‎16-03-2021 12:30 PM

It said that 10 days ago when I ordered it.

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James_B
EE Community Manager
EE Community Manager
In response to biglad74

‎16-03-2021 12:52 PM

I understand that @biglad74

 

That's why I'd like our Customer Care Team to take a quick look at your account to make sure your order is ready to be dispatched.

 

They'll be happy to help if you get in touch.

 

James

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biglad74
Contributor
Contributor
In response to James_B

‎16-03-2021 12:59 PM

Funnily enough I've just received at email from dpd saying it's being delivered tomorrow 👍👍

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James_B
EE Community Manager
EE Community Manager
In response to biglad74

‎16-03-2021 01:01 PM

That's great news @biglad74 🙂

 

Thanks for letting us know.

 

James