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regarding wrong phone case and protector for S20plus

Ali53
Visitor

‎26-06-2020 11:52 AM - last edited on ‎26-06-2020 12:24 PM by EE Community Moderator

Hi Team,

 

i Upgrade my mobile and contract with EE on 24th of this month and i bought a mobile and screen protector and silicon cover for my mobile which is Samsung 20Plus, i received my mobile on next day but yesterday i  received my Silicon cover and screen protector but i received wrong one i received silicon cover and protector cover for Samsung 20 not for 20Plus what should i have to do now.

 

Thank you 

xxx xxxxx

 

[mod edit: please do not post personal information on the public board. Thanks!]

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎26-06-2020 01:31 PM

@Ali53  you need to call customer services about this to get it exchanged. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team
In response to Chris_B

‎26-06-2020 02:33 PM

Hi @Ali53

 

Thanks for coming to the community.

 

If you give us a call on 150 as @Chris_B has advised, our Mobile Care team will help you get the correct case and protector sent out 🙂

 

Thanks.

 

Leanne.

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