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porting of no

spa1
Investigator
Investigator

‎31-12-2020 04:49 PM

has any body had isssues of porting no from ee to paye sim then back to ee third party

have 2 phones and 2 sim card deals . cancelled ee so out of contract know so wheather i take new contract with ee on another network have been told by ee will have to port no back and fourth as upgrade option no longer available but was warned it can go wrong and loose no

 

Cheerrs Paul

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3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎31-12-2020 04:56 PM

Hi @spa1 

 

Apologies, but I'm not clear from your post what exactly you're asking.

 

Are you saying that you've already bought a new connection on EE, and want to perform the "port out and back" process in order to retain your existing number?

 

Or are you saying you're considering a deal with a third party, but aren't confident in the process? If this is the case, is there a reason why you can't buy your chosen phone as an upgrade?

 

There's nothing inherently "risky" in the process and many people perform it quite successfully, but it is undoubtedly convoluted - and if you're not confident following the correct steps then you could be better off just upgrading. That way, you often just put your existing SIM in your new phone and carry on.

 

Sorry if I've not understood your question.

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spa1
Investigator
Investigator
In response to bristolian

‎31-12-2020 05:47 PM - edited ‎31-12-2020 05:49 PM

Hi Sorry if i was not clear i was with EE but i cancelled my contract which expired on the 28th i still have a few days left of the 30 days notice that they are billing me for i was told by EE that i am no longer eligible for a upgrade option so will need to take out a new contract and they can not move my no to the new sim so if i stay with EE either direct or through a third party i will need to port my no to a pay as you go then back but was advised both by EE and third party seller that it does not always work so safer to change provider

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bristolian
EE Community Star
EE Community Star
In response to spa1

‎31-12-2020 05:59 PM

It's true to say that if you've given your 30days notice to disconnect, then you are ineligible to upgrade unless that notice is cancelled.

 

Also that once that 30days notice has run, unless you've specifically asked to move to PAYG your number is disconnected and will no longer be yours.

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