phone upgrade order

paul1963
Contributor
Contributor

‎02-12-2021 09:16 AM

Still waiting for some email confirmation or text message when new upgrade phone will  arrive.  Only email had is confirmed off order placed with order number on email.    Phone order is  Motorola G50 5G.   

 

At the moment only way can contract EE is through the EE community .

 

 

 

 

 
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4 REPLIES 4
paul1963
Contributor
Contributor

‎02-12-2021 09:25 AM

Yet when go on ee website and login says can still upgrade  hope this helps

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Leanne_T
EE Community Support Team
In response to paul1963

‎02-12-2021 11:29 AM - edited ‎02-12-2021 11:30 AM

Hi @paul1963

 

Thanks for coming back to the community. 

 

Have you downloaded the DPD app to see if they have any deliveries scheduled for your address? 

 

Thanks 🙂

 

Leanne. 

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paul1963
Contributor
Contributor
In response to Leanne_T

‎02-12-2021 12:03 PM

When download dpd app, have no parcel number to track if phone been delivery or ship yet?

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Leanne_T
EE Community Support Team
In response to paul1963

‎02-12-2021 12:09 PM

Thanks @paul1963

 

In this case, please get in touch with our Mobile Care team they will get your order looked into for you. 

 

Thanks. 

 

Leanne.

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