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28-09-2020 01:48 PM
I was given an xko number last week but I've still not heard anything about my order. It said I would have next day delivery?
28-09-2020 02:19 PM
Have you tried tracking the order using the online order tracking at
https://ee.co.uk/help/help-new/orders-and-delivery/order-status/how-do-i-track-my-order
If that doesn’t work (as it often doesn’t) you’d probably need to get in touch with customer services to check on the status of your order
28-09-2020 04:18 PM
No that xko number did nothing. Is it a matter of waiting for the new phone to become available in stock?
28-09-2020 04:20 PM
Customer services would be able to advise you better as to when you can expect your order.
What device did you order?
28-09-2020 04:25 PM
I upgraded to a Samsung s20 5g. How do I contact customer services?
28-09-2020 04:28 PM
Contact details for EE can be found at
https://ee.co.uk/help/contact-us
The S20 5G is showing as in stock so it’s probably best if you contact EE as I would have expected you to have received it by now
