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order status

Pncfcom
Explorer

‎11-09-2019 11:31 PM

I am new to join EE and I submit an order online. I attempt to track my order but it says wrong Email or wrong order reference number.

 

The order has already submitted for 3 days.

 

How can I know that when the SIM will arrive?

0 Helpful
4 REPLIES 4
Chris_B
Grand Master
Grand Master

‎12-09-2019 07:21 AM

@Pncfcom  if the order went through then the Sim is coming through the Royal mail there is no tracking information on sim only deliveries. 

0 Helpful
Pncfcom
Explorer
In response to Chris_B

‎12-09-2019 08:45 AM

But I have not received the text or email that show me the SIM dispatched.

Is there something wrong with my order?
0 Helpful
Chris_B
Grand Master
Grand Master
In response to Pncfcom

‎12-09-2019 09:09 AM

@Pncfcom   I’m sure when I ordered a sim I didn’t get anything about it being dispatched.  Give customer services a call to inquire about it. 

0 Helpful
Pncfcom
Explorer
In response to Chris_B

‎12-09-2019 09:59 AM

Thanks! I will have a call to the customer services.
0 Helpful