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31-10-2018 05:30 PM
Hi I ordered my upgrade to the note 9 an hour ago and it still says awaiting delivery confirmation even after being told I should get it tomorrow. Could someone help please.
Solved! See the answer below or view the solution in context.
28-09-2019 11:09 AM
Hi @andyman99999
Thanks for ordering. 🙂
Samsung indicated that there would be limited availability of the device in the UK at launch. As a result, all orders received will be fulfilled on a first come first serve basis until stock is more widely available.
DPD will be in contact with you when the phone is ready to be dispatched.
Thanks for your patience so far.
Chris
28-09-2019 11:11 AM
28-09-2019 11:21 AM
The XKN reference means the order is created, @andyman9999.
If there are any problems with the order we'll be in touch.
Chris 🙂
28-09-2019 11:45 AM
28-09-2019 11:51 AM
If you haven't received anything to say otherwise, then yes, @andyman9999.
If you're worried about your order at all, I recommend speaking to our team on 150.
Chris
28-09-2019 01:08 PM
28-09-2019 01:13 PM
30-09-2019 12:34 PM
Phone not working I send email confirming
30-09-2019 01:43 PM
30-09-2019 03:16 PM
Hi there @Kennethrellis1.
Thanks for coming to the community.
Please provide more information so we can help further,
Katie 🙂