order confirmation

[e_howarth]

i ordered a new phone just under a week ago, ive just noticed that i entered the wrong email and theys why ive not had a confirmation email, and ive not had a message about my delivery (entered corroct phone number). should i chase this up, and if so how?

[Katie_B]

Hello @e_howarth. 

Thanks for ordering with us. 

What phone did you go for?

If you have provided the correct contact number, once your phone has been dispatched you will receive a text message from DPD with your delivery time. 

Katie.

[e_howarth]

hi

i went for the Huawei P30 pro (not new edition) as a 4gb pay monthly deal. 

thanks, 

elizabeth

[Christopher_G]

Yeah, I'd recommend speaking to our Mobile Care team to check the order, @e_howarth

You can find our contact information on the get in touch help page.

Let us know how you get on.

Chris