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31-10-2020 10:47 AM
I've got a EU travel device.
Being in France at present I'm using it. It was working fine but I ran out of Data. Bought 10GB extra yesterday but the Wifi is not working any more ...
What should I do ?
31-10-2020 01:38 PM
Hi @Virg2.
Welcome to the community.
Have you tried restarting the device since you bought extra data?
Jon
31-10-2020 02:58 PM
I tried switching it off and on again but still not working...
31-10-2020 03:14 PM
Thanks @Virg2.
What device is it that you're using?
Does the add-on show in your My EE Account?
31-10-2020 03:58 PM
The device is 4GEE wifi Mini.
It was working fine until it ran out of data.
I bought some more (10GB)
It's showing as having been added on my family usage but in real it is not working ...
01-11-2020 07:29 AM
Are you able to try the SIM in a different EE/unlocked device to see if it works, @Virg2?
Chris
