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number?sim doesnt work

bluebelle168
Explorer

‎22-12-2020 07:23 PM

hi my mobile sim has suddenly stopped working and i got a text message saying that i had no allowances? i cannot call to check my Balance and it is frustrating as i am abroad, what should i do? thanks

 

 

0 Helpful
3 REPLIES 3
bluebelle168
Explorer

‎22-12-2020 07:33 PM

is there anyway i can reactivate my sim/get my old number back? it is only very recently stopped e beg Dec?

thanks

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to bluebelle168

‎22-12-2020 07:42 PM - edited ‎22-12-2020 07:44 PM

@bluebelle168 : Are you on contract or PAYG?

 

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Katie_B
EE Community Support Team

‎23-12-2020 08:01 AM

Hello @bluebelle168. 

 

Thanks for coming to the community. 

 

Have you tried logging in to your My EE account?

 

Speak soon, 

 

Katie.

0 Helpful