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no order confirmation

tasha8576
Investigator
Investigator

hello i did a early upgrade to the iphone 12 pro gold and also added a extra sim only plan but i have not had no email confirmation about any order.money already come out of my bank. 

10 REPLIES 10
James_B
EE Community Manager
EE Community Manager

Hi @tasha8576,

 

Sorry, we don't have a fixed delivery timescale for that model. The current guidance is 'Order now. We will deliver to you as soon as we receive stock from our supplier'.

 

You'll receive a text message with tracking details from DPD as soon as your delivery slot is confirmed.

 

Thanks

 

James