no date for delivery

[yorkeyg]

hi i placed a order on Sunday  got confirmation  but no delivery date yet  i have got  the return kit for the trade in and that say i have a certain time to  send the phone am using  i have check spam  folder and the nothing in there and when i check the order number is says 

Sorry, we can't show your order details right now. 

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

?

Thanks 

[Chris_B]

@yorkeyg   What did you order ?   

[yorkeyg]

i phone 13

[Katie_B]

Hi @yorkeyg. 

What colour and memory size did you go for?

I would love to see if I could check our current delivery guidance. 

Speak soon, 

Katie.

[yorkeyg]

Hi @Katie_B 

Hope you have a good day. 

Its  iPhone 13 Pro 5G 128GB Graphite i thought it was a Sierra Blue but the colour does not matter. 

Thanks for looking.

Glen.

[Jon_K]

Hi @yorkeyg.

The current guidance on this model is that we expect it to be dispatched within 14 days.

Jon

[yorkeyg]

hi @Jon_K 

i got the deal as part of the trade in  that will run out before i get the phone ? i need to return the phone i have now before the 28th.10.21 what happens with this?

thanks 

[Jon_K]

Thanks @yorkeyg.

I'd recommend getting in touch with our Customer Care team about this.

They will be able to take the appropriate action on your account.

Jon

[yorkeyg]

@Jon_K  morning

 that easier said then done -p because its a pending order i cant get past the steering as it keeps asking for my mobile number . as because i not with you yet it ends the call as the number not with you 

[Jon_K]

Thanks @yorkeyg.

Can you try calling us on 0800 956 6000?

If you're still struggling you could try our online chat team.

Jon