Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2661 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15588 Views
  • 51 replies
  • 65 Helpful

Need help reactivating my old pack/account?

Hi, I haven't logged in and top up my pack for about two months now after I topped it up for 15 pounds. My EE account "Current Pack" doesn't show anything, instead, it says " Current pack System failureWe are currently experiencing difficulties loadi...

Canuckle by Visitor
  • 347 Views
  • 1 replies
  • 0 Helpful

Resolved! When will number switch?

I ordered a new contract and sim from EE on Thursday, and entered the PAC code from my old network before checkout  I received an email saying the switch would happen within 24 hours - but should that have been 24 hours since the order (in which case...

Lizziem32 by Contributor
  • 2919 Views
  • 10 replies
  • 0 Helpful

S21 Phantom Violet 256Gb Order Status

Morning Team, I ordered the above mentioned device 3 weeks ago, there's been no useful updates on the order tracker... apart from "it's on track". I appreciate we're in a world of semiconductor shortages and supply chain delays, but is there an ETA o...

IPHONE 13 PRO MAX WITH F&F DISCOUNT

I am a new customer who is moving from Tesco to EE. I have been provided a F&F discount code but cant seem to find the option which allows me to put this voucher code in so i can get discount off of my contract. Does anyone know where i can find this...

ZR94 by Investigator
  • 997 Views
  • 4 replies
  • 1 Helpful

no date for delivery

hi i placed a order on Sunday  got confirmation  but no delivery date yet  i have got  the return kit for the trade in and that say i have a certain time to  send the phone am using  i have check spam  folder and the nothing in there and when i check...

yorkeyg by Investigator
  • 512 Views
  • 9 replies
  • 0 Helpful

No New phone after 3 weeks!

Hi, I ordered my new contract phone S21 with EE over 3 weeks ago, i was advised this would take  7 days to get stock then 24 hrs for delivery.I did not expect 3 weeks to wait! Please can someone tell me a realistic timescale before I have to cancel a...

iPhone 13 pro max. Still waiting

Hi guys. I ordered my iPhone 13 pro max on the 26th September. Still no sign of it. Anyone else ordered around the same time and got there’s yet? Thanks 

Problem activating replacment sim card

Hi, I moved to Barcelona, however my phone (including UK sim card) got stolen couple weeks back, I however asked for a replacement sim as my Whatsapp backup is encryped by that phone number, I had it send to a friend of mine, the instructions where t...

claassenk by Investigator
  • 943 Views
  • 16 replies
  • 1 Helpful