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Need help reactivating my old pack/account?

Canuckle
Visitor

‎18-10-2021 12:46 PM

Hi, I haven't logged in and top up my pack for about two months now after I topped it up for 15 pounds. My EE account "Current Pack" doesn't show anything, instead, it says "

 

Current pack

 

System failure

We are currently experiencing difficulties loading this information, please try again later

 

I can see my current credit but I can't access them and I think my current account or pack is disabled?

 

Can EE please help reactivate my pack? Thanks

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎18-10-2021 12:54 PM

Hi @Canuckle 

 

Your account maybe in hibernation if you haven't made a chargeable call or text. Please see here:

 

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

 

Thanks

 



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0 Helpful