new sim

[lindsey11]

I received an upgrade and got a new phone and sim. It is nearly been 24 hrs since I set this up and still not getting a service. This was upgraded to a 256 gb from a 64 gb

[lindsey11]

Hi

I upgraded by phone to an iPhone 11 pro 256GB from an iPhone X 64GB and got a new sim and was told to wait 24 hrs but it still has not been activated and therefore I have no service

[James_B]

Hi @Lindsey,

Welcome to the EE Community. 🙂

If you upgraded direct with EE, you can continue to use your existing SIM card. You only need to use the new SIM if you need a different size.

Are you able to transfer your existing SIM to your new phone?

Thanks

James

[lindsey11]

It is a bigger sim as I had a 64GB sim and now have a 256 GB sim

[bristolian]

@lindsey11

Are you sure that 64Gb & 256Gb isn't the memory on your phone?

SIMs come in micro, nano and standard size.

[lindsey11]

Yes it is

[Kirigaya_Kazuto]

Assuming you upgraded from an older model iPhone they should use Nano sim - they have been using Nano sim since the iPhone 6 - possibly the 5 used nano too.

Please don't confuse phone storage for SIM storage - a SIM card only has a couple Kilobytes of storage, let alone Gigabytes

[James_B]

Hi @lindsey11,

That's great advice from @bristolian and @Kirigaya_Kazuto.

What type of phones are they?

Thanks

James