Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

new sim activation

gameclub
Explorer

‎21-07-2021 07:41 PM

i lost my phone and ordered new sim card but when try to activate it in new phone is asking me for 6 digit code send on my number. well, i have lost phone so how can i read messages when network is not activated?????

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎21-07-2021 09:01 PM

@gameclub   Did you request a replacement SIM card ?  and did you call customer services to make this request? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
gameclub
Explorer
In response to Chris_B

‎21-07-2021 09:26 PM

yes, i have new sim card and i requested it online. I cant speak with anyone as i dont have second number to call from

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to gameclub

‎22-07-2021 07:57 AM

Hi @gameclub,

 

Welcome to the EE Community. 🙂

 

If you haven't called Customer Care to report your phone lost, please get in touch as soon as possible so they can place a bar on your account to stop someone using your SIM.

 

They'll also be able to activate your replacement for you.

 

James

0 Helpful