new phone ordered but no money has been taken but I have an xko order number.

[tw284]

Hi 

I ordered a new phone through an early upgrade yesterday online. Have recieved an order number but no money has been taken as payment. I wanted to check this order has actually gone through and is being paid for

[James_B · Accepted solution]

Hi @tw284,

Welcome to the EE Community. 🙂

Has your payment been taken or have you had any further updates on your order?

Thanks

James​​​​​​​