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new contract credit not applied

stuball11
Explorer

‎24-10-2021 05:38 PM

hi. how do i contact EE without having to call. got new contract and was meant to have a 20£ crediit applied to my first bill due to EE customer service failing to twice set up and send out my new phone and sim after the credit check was complete over the phone. 3rd guy sorted the delivery failure and stated i would get a 20£ credit on my first bill due to me having to call 3 times about the failed delivery and account set up. the £ bill is in my account but no 20£ credit has been applied?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎24-10-2021 05:54 PM

See "Contact Us" at top R of page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Northerner
EE Community Star
EE Community Star

‎24-10-2021 06:13 PM

Hi @stuball11 

 

Have EE actually billed you as these normally shoe after billing was a credit to your account.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

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