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my number is already in use

Harry153
Explorer

‎15-07-2020 04:37 PM

I recently bought myself a sim card and set up an account fairly easily and all was fine, I created my account online and verified my phone number but when I logged into the my ee app on my phone it said my number was already in use and I have not been able to log in yet 

0 Helpful
11 REPLIES 11
Airborne9
Explorer
In response to Leanne_T

‎15-07-2020 08:10 PM

It’s a 4G WiFi device, I registered today but get nowhere when it come to adding the mobile number of the unit.

Sent from my iPhone
0 Helpful
Christopher_G
EE Community Support Team
In response to Airborne9

‎16-07-2020 08:42 AM

OK thanks @Airborne9

 

I'd recommend speaking to our Mobile Care team so they can help you get fully registered.


Chris

0 Helpful