my number is already in use

[Harry153]

I recently bought myself a sim card and set up an account fairly easily and all was fine, I created my account online and verified my phone number but when I logged into the my ee app on my phone it said my number was already in use and I have not been able to log in yet 

[Leanne_T]

Hi @Harry153

Welcome to the community.

Have you had a My EE account before and used the same email address or number?

Can you access your My EE account online?

Speak soon 🙂

Leanne.

[Harry153]

Yes I can but when I open the app it doesn't let me continue untill I add
the number

[Leanne_T]

Hi @Harry153

Could you try deleting the app and downloading this again, once this is downloaded select log in and enter your details, does this work for you?

Thanks 🙂

Leanne.

[Harry153]

I did this a few time and I continued to tell me my unber was already in
use

[Leanne_T]

Hi @Harry153

If this does not work for you, then please get in touch with our Mobile Care team on 150, they will get this looked into for you.

Thanks.

Leanne.

[Harry153]

Ok thanks for the help anyways 🙂

[Leanne_T]

No problem @Harry153

Let me know how you get on 🙂

Leanne.

[Airborne9]

I have having exactly the same issue. 

[Leanne_T]

Hi @Airborne9

Thanks for coming here,

Have you had a My EE account with the same number previously? or, is this a new number with us?

When did you register for your My EE account?

Thanks.

Leanne.