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mobile wifi gifting

Hippygirl
Investigator
Investigator

I am unable to gift data from my mobile wifi to my phone.I have managed this before without any problems.

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

Why not? What's the error msg?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

When I tap where to gift to,my mobile number is’greyed out’. I can gift from my mobile to my WiFi but haven’t used my WiFi credit so wanted to transfer this data to my phone.

 

Is your 4GEE WiFi on a 30-day contract? You can't gift from those.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Hi,no its a 2 year contract.I have gifted from my wifi to my mobile before without any problems.My contract ends next month.
Katie_B
EE Community Support Team

Thanks for confirming @Hippygirl.

 

How much data is remaining on your mobile WiFi?

 

Are you able to access your bills when you log in to your My EE?

 

Katie.