Hi,
I've been with EE for 12 months on monthly sim only account with 20Gb of data per month. For the past couple of months once I leave the house and away from wifi I am not able to access the internet for Messenger, Google maps, nothing. I am not getting a text alert to say I have reached the spend cap. This is from my account so why can't I access the internet through mobile data?
I even turned off mobile data in the house to make sure I was not inadvertently using mobile data instead of home wifi data.
| 7.9 MB used of 20 GB | 18 Jan 2021 | EXPIRED | 17 Feb 2021 |
| 9.28 MB used of 20 GB | 18 Dec 2020 | EXPIRED | 17 Jan 2021 |
| 109.05 MB used of 20 GB | 18 Nov 2020 | EXPIRED | 17 Dec 2020 |
I have an unlocked iphone 8 .
Look forward to any insights or assistance
