Where is my order?

[Jordan977]

Ordered an iPhone 12 pro max 512gb graphite on Wednesday. Still no date for delivery? Shows in stock on site? 

[James_B]

Hi @Jordan977,

Welcome to the EE Community. 🙂

The current delivery guidance for that model in our online shop is 'expect dispatch within 28 days'.

James

[Jordan977]

This is an upgrade trade in, and it’s expected dispatch is 24hours. The person I ordered with said within 7days also. I have the transcript. I wouldn’t have upgraded to that model if it said 28 days. And to which it didn’t. 

[James_B]

Hi @Jordan977,

I'm sorry you weren't given the correct delivery timescales when you ordered.

If you'd prefer to switch to a model that is available for immediate dispatch, please get in touch on 150.

Thanks

James

[Jordan977]

So can you explain why on my order tracking it says “expected dispatch 24hrs”

[James_B]

Hi @Jordan977,

Sorry, we can't access your account or tracking information via the community. Our Customer Care Team will be happy to look into this if you get in touch.

James