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mobile data not working

summermannion
Explorer

‎08-01-2021 03:55 AM

my mobile data isn’t working on my iphone. I recently got a new phone and transferred my old number on to a new plan. The mobile data worked fine from christmas day but tonight it stopped working and in setting it says to “add plan” and the data is not working

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎08-01-2021 06:32 AM

Hi @summermannion 

 

  • Are you on PAYG or pay monthly contract?
  • Are you in the UK?
  • Have you tried resetting your network settings?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
summermannion
Explorer
In response to Northerner

‎08-01-2021 07:29 AM

I am on a pay monthly contract
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to summermannion

‎08-01-2021 09:40 AM

Hi @summermannion,

 

Welcome to the EE Community. 🙂

 

Did you try resetting your network settings?

 

Go to Settings > General > Reset > Reset Network Settings

 

Thanks

 

James

0 Helpful