mck code

[brhan963]

i was on holiday in the uk and i bought my phone samsung s10 the seller didnt tell me that its region locked and i cant found anymore my sim cart i didnt even use the ee sim but like from 2 month i moved and i still cant open it telling me i need mck code i ve speak with samsung support and my new sim support and they telling me to ask ee the first sim i put 

can u help me pls ?

[James_B]

Hi @brhan963,

Welcome to the EE Community. 🙂

Please see How to unlock a second-hand phone or device locked to EE.

Thanks

James

[XRaySpeX]

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

If that is the case your only remedy is against whoever you got the phone from.