is noreply@ee.co.uk genuine email address?

[redlichtie]

I just received an email that states:

Hi,

Thanks for applying to join EE.

We have performed a credit check and unfortunately we cannot continue with your order right now.

If you do not agree with this decision about your credit status you can write to us at:

Credit Referrals
6 Camberwell Way
Doxford Park
Sunderland
SR3 3XN


Alternatively, you can get a copy of your credit file directly from Equifax, at www.myequifax.co.uk.

You can still pick up a great value pay as you go deal from EE. Visit this link www.shop.ee.co.uk to take a look at the fantastic range of devices and plans on offer.

Thanks

EE
www.ee.co.uk

I do not have any credit issues and have an excellent credit rating... is this a genuine email? If so, how do I resolve as not been refused an upgrade ever!

[BrendonH]

Yes that is a genuine email. You will need to speak to EE but they can't tell you why you have been denied.

[Vector]

Just got the same email a day after I placed an order. 
I did find it quite odd because I have a great credit score. 
Thanks for posting this