internet problem

[yramesor1960]

I cannot get any internet connection on my phone when away from home.  Have 4G, can receive calls and texts but when I try to connect to anything on internet get message that there is no connection.  Not a phone techie and probably a simple answer.  Can anyone advise?

Thanks

[Katie_B]

Good Afternoon @yramesor1960. 

Are you able to make calls and send texts when away from home?

Do you have data remaining?

Speak soon, 

Katie 🙂

[yramesor1960]

Hi Katie

Thanks for replying.  Yes I can text and call and just checked and have 1.2GB data

[bristolian]

Hi @yramesor1960 

Have you inadvertently disabled mobile data?

Even if it shows enabled, try disabling it, rebooting your phone and re-enabling mobile data.