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09-04-2021 09:22 AM
Hi
My iPhone 11 Pro is flat refusing to connect to the LU WiFi service. My previous handsets all worked fine, but it just won’t work now.
I have requested a new password by texting 9527 several times, but the phone still won’t auto connect & when I try the manual route, I get an error once I’ve entered the password. I’ve also carried out a Reset Network Settings on the phone to no avail!
Any ideas/suggestions welcome..
09-04-2021 11:12 AM
Hi @roll_vt,
Welcome to the EE Community. 🙂
Your iPhone should connect automatically, without the need for a password.
Are you only having this issue at one particular station?
James
09-04-2021 11:23 AM
Hi James
No, unfortunately the issue is happening at any station where I try to connect to the wifi.
09-04-2021 11:50 AM
Thanks for confirming that @roll_vt
Please get in touch with Customer Care so we can make sure everything is enabled on your account correctly.
James
09-04-2021 12:11 PM
I’m no expert on this and think you will need to contact tech support, but, do try:
reset network settings .. you will need to renter your WiFi passwords once though.
does it work?
ok, try this:
In WiFi settings see if auto join hotspot is set to never, ask to join or automatic.
try this: switch to never and then force restart the iPhone. Then set to automatic and restart again. Does it now work?
I hope one of these helps, but if they don’t contact tech support as you may need a little network wriggle I can’t provide 🙂
19-08-2021 05:53 PM
Hi. I’m having the same issue since last Saturday. The handset (iPhone SE second generation) has been fine connecting fine since I bought it last summer. Now I’m being asked for a password. I’ve spoken to the help desk and they told me to clear the safari browser cookies. It’s still not doing anything
20-08-2021 07:59 AM
Hi @MDW70
Thanks for coming to the community.
Your iPhone should connect automatically, you should not need to enter a password.
Does this happen at one particular station?
Thanks, Leanne 🙂
20-08-2021 08:01 AM
Hello. No it’s happening on stations on the Piccadilly and Victoria lines. I explained this to the help desk
20-08-2021 08:06 AM
Thanks @MDW70
In this case, please get back in touch with our Mobile Care team, they will have access to your account and run through some extra trouble shooting with you.
Thanks.
Leanne.