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iPhone XS won’t connect to home wofi

Maccatray
Investigator
Investigator

‎15-02-2021 09:09 PM

When trying to use my iPhone at home I keep getting server cannot be connected and I am unable to connect.

my husband has no issues connecting to the same WiFi yet mine never works 

any ideas??

 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎15-02-2021 09:26 PM

@Maccatray   Try forgetting the wifi network from your WiFi settings on your phone then try settings it up again.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎15-02-2021 10:23 PM - edited ‎15-02-2021 10:24 PM

Which home WiFi? Mobile or fixed Home Broadband? Which router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Maccatray
Investigator
Investigator
In response to XRaySpeX

‎16-02-2021 12:05 AM

It’s a virgin hub and it’s been intermittent and a pain whilst trying to wfh!!!

I can test sometimes and get over 100gb speeds other times it won’t connect yet my husband tried sitting next to me on the sofa and it’s fine n his iPhone!!!!

0 Helpful
Maccatray
Investigator
Investigator
In response to Chris_B

‎16-02-2021 12:06 AM

Tried that thanks 

also reset network settings on actual phone so will see how it goes over the next few days 

thanks for the advice 

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