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Community Activity
No Internet and no resolution
I've lost my broadband connection since Monday, I am able to connect to the WiFi but can only access the EE page with the following error message. After logging in, I'm rerouted to the EE homepage. I called up the EE support line only to be told that...
Router issue. The router we have is very large.
We were fitted a router which according to people that have seen it say that it is not something they have seen fitted before. It appears much too big for the job that it does and has become detached from the wall. The door at the bottom won't stay c...
Unable to register my phone number is not recognised.
Hi everyone, does anyone else have this problem?We have not been able to access our business account since joining EE in December 2024.When we try to link our phone number to the account, it reports that it does not exist. We are charged monthly for ...
Stuck With EU Roaming
I'm currently in the US and up until now my phone's been working fine then all of a sudden,nothing. I'm stuck on the EU roaming plan, can't call to change, can't text to change. Had to pay the £5 per day just so i can access my phone.I've been on the...
Breach of contract terms ? No TV for four weeks
I wonder if anyone can offer any advice. My elderly parents who are customers/victims of BT/ee have had no television for nearly four weeks. We have spent many hours on the phone to EE, performed countless checks again and again. They have had one vi...
EE app not working ever
I have tried several times to log into the app over last few weeks never ever works. I have tried uninstall and reinstall doesn't work just comes up with "sorry there seems to be a problem" I also try to log onto the website and I can't access anythi...
I want to Leave EE due to the huge price increase
The subject explains really why I want to leave EE. I'm 1 year and 4 months into my contract and with the huge price increase imposed on the contract I'm looking to leave. According to Citizens advice I have the right to cancel my contract with in 3...
Billing address change
How can I change my billing address and post code. I have been trying but it’s not responding
Cancel order
Please assist me cancel my order madebin error with and initiate refund. I intended to top-up new line which i have now completed.
