iPhone 13 pro max now on backlog for 14 days

[Nitz79]

Just been told by EE iPhone 13 pro max I had pre ordered is now on 14 day backlog as they don’t have enough to fulfill orders 

[Northerner]

Hi @Nitz79 

It is a world resource problem. Not much you can do about it. 

Thanks

[soupladel]

@Northerner No, but EE could be doing more to be upfront and honest about it.

i have a pro max pre-ordered (512Gb Graphite) and suspect mine is being delayed but the EE tracking still says its coming tomorrow but DPD know nothing about it and i highly doubt if it hasn't already been dispatched at this point, it is getting dispatched anytime soon

[aaronmarshall]

False promises from customer services and paying for a service that cannot be delivered as promised is quite poor.

[SimpleHuman]

I would highly recommend to download DPD app and set yourself up

you may find more information in the app

[NickH16]

Damn thats bad.

question is if this was the case customers should have been made aware well before the say before launch.

[DrBell18]

Hi @Nitz79,

EE can't help, won't help, have no idea what their stock levels are, and have no visibility on orders that leave or don't leave their own warehouse.

Could be 14 days, could be 3 months, you'll never know because they don't know themselves, and they really don't want to send communications out to their customers informing them of the status for some reason.

[Nitz79]

I know it’s not good they should known how many they had ordered and stopped pre orders so have no idea when this phone will be back in stock I maybe would of pre ordered elsewhere 

[Nitz79]

I totally agree they seam to have no idea when stock will be available 

[Nitz79]

No not good at all.