iPhone 13 Pro Max handsets received?

[PL77]

I know there have been similar topics posted but it would appear that every time I contact customer services regarding my order I appear to be getting conflicting information so though I would post here.

Has anyone that ordered in October 2021 actually received their phones and if so what was the timeframe? 

I know its more than 28 days and my order was placed on 20/10/2021 so I have some days still to go but I have been reading a lot of people on here recommending contacting EE as their orders have been sent back or errors in order tracking.

Anyone managed to get the order tracker to show the correct information?

Note: I know the apple website saying 28 days before anyone mentions the apple timelines.

[Abiwaughx]

I ordered mine in store at the beginning of October and don’t have any tracking information was just told 28 days and would get a text to collect it from the shop, however I haven’t had a text yet or heard anything so unsure of what to do

[PL77]

@evanjonesaber did you get your phone on Wednesday in the end?

[PL77]

@Psyblayze Did you receive your phone yesterday as per your delivery date?

[PL77]

@Sjss13 Did you receive your phone as its been 28 days?

[Psyblayze]

@PL77 I’ve had nothing arrive or received any notification from EE advising there are delays or a prospective delivery date as I was told I would when I spoke to the team. 

Genuinely considering cancelling my order as I’ve now got extra charges on my account linked to upgrading the device. 

[PL77]

Update: Today is the 27th day so should be expecting delivery tomorrow but yesterday I received a text informing me that my order is going to be delayed and I am on the priority list for when they get stock. In addition, I will be getting a £20 credit towards my bill.

I have called EE web sales and they have informed me they are waiting for a stock update and to call back tomorrow afternoon. 

It's crazy how there is no ETA of this or even a time frame. The order tracker is not helpful and others have reported getting the text from DPD before the tracker has been updated.

[Abiwaughx]

That’s crazy, I’ve still heard nothing from ee about my phone at all and been waiting since October 8th

[PL77]

@Abiwaughx That is very poor from ee. I am going to call them later to ask for an update.

A lot of people mention on here that apple has delays and then enter a date range from the apple website now but when the order took place, apple delivery dates would have been within 28 days. The phone should be here by now.

[PL77]

Latest Update: I called the web sales team number listed at the bottom of my confirmation email when I ordered online with this being the 28th day today, I was first informed that this was out of stock as expected.

However, after I mentioned this was 28th day, he looked further into it and informed me that its actually being sent tomorrow so I asked him for a DPD tracking number but he informed me 'the phone gets sent straight to them so he does not have one to give me but DPD should text me either today or tomorrow morning on the day of the delivery"

Something doesn't sound right to me but I'll keep you posted if I receive any updates. Fingers crossed.

[PL77]

Final Update from me:

I received an email from EE yesterday around 8pm informing me that my handset will be delivered tomorrow and at 11am, I received another update informing me the time frame at when my delivery would take place today.

I am happy to report that I finally received my handset today in the 30th day since I ordered online. The order tracker only changed this morning so if you are looking at it expecting more information, it probably won't be there.

Good luck to the rest of the people waiting for theirs.