iPhone 13 Pro Max - Site Maintenance

[JuliaLeslie8]

Hello,

I am trying to upgrade one of my phones to the iPhone 13 ProMax. I keep getting an error message saying that the site is down for maintenance. 

Can someone advise?

[Jon_K]

Hi @JuliaLeslie8.

Welcome to the community.

Are you able to try again this morning, and possibly try a different browser?

Jon

[sarah10q]

I am having the exact same problem for an iphone 13 pro upgrade, very frustrating

[sarah10q]

Tried on the laptop using Microsoft edge and also tried via my mobile phone, defo a problem with the EE site, needs sorting ASAP! 

[Christopher_G]

Hi @sarah10q.

Are you within the last 45 days of your contract or are you trying to upgrade early?

Chris

[sarah10q]

Nope my contract finishes in 4 days

Sent from my iPhone

[Christopher_G]

OK thanks, @sarah10q. Could you text UP to 150 for me and let me know what it says please?

Chris

[sarah10q]

Says Great news, you're eligible to upgrade.
Try our new Messaging service here ee.co.uk/SMS-upgrade and upgrade today by SMS, alternatively you can check out your offers at ee.co.uk/eeup or call us on 150

Sent from my iPhone

[Christopher_G]

OK, thanks for checking that, @sarah10q.

I'd recommend calling our Mobile Care team on 150 so they can check this for you and try and put the upgrade through from our side.

Chris

[sarah10q]

I want to use my student discount so that isn’t an option

Sent from my iPhone