Refund a top up

katherine00 · ‎07-12-2021

I need a refund for my top up!

I have an auto renew top up and the site has been under maintenance for 2 weeks now and i couldnt cancel my subscription ,now they **bleep** charged me and its just a reap off. They will keep charge me over and over again just because their site doesnt work!!

And then have the audacity to say we dont do refunds , excuse me what?

XRaySpeX · ‎07-12-2021

PAYG credit is not refundable.

If you stop your pack by texting STOP PACK to 150 you stop your recurring card payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎07-12-2021

PAYG credit is not refundable.

If you stop your pack by texting STOP PACK to 150 you stop your recurring card payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Refund a top up