You have to be adamant.
If via the website, demand the case / complaint be escalated continuously until you reach a manager. ( It’ll be displayed in the title when an agent connects to the chat ).
They will say give me a moment while they have a look over the previous conversations with agents you’ve had to try an come to a resolve.
However i can tell you, you’ll just be told I’m sorry multiple times but in your case an actual date as we ordered the same time but mine updated two days ago to the 2-7th of November.
Also the most compensation you’ll get is £30 credit towards your next bill.
The basic agents will try offer £10 even the supervisor but only discuss that with the actual manager of the department.
They’ll usually suggest it anyway as they are aware the service has been terrible.
I’m a new customer FYI so my first impressions are terrible.
The only reason why I didn’t / haven’t cancelled is because of how much I’ve been messed around an waited.
Everyone else like Carphone warehouse e t c is saying two weeks even up to four weeks in some colours.
As i want the iPhone 12 Pro, unfortunately, i have to see out this period of incompetence as I’m already quite invested.
