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iPhone 12 Pro/Max Out of Stock!

tonypigott
Contributor
Contributor

‎01-12-2020 08:58 AM - last edited on ‎01-12-2020 09:00 AM by EE Community Moderator

On 8/11/2020, I ordered an iPhone 12 Pro in the EE store, in Pontypridd. On the 13th, I was told on the phone, they had one in stock. I went in to upgrade to it, but the computer system wouldn't allow the upgrade to go through. The gentleman in store did all he could (approximately 2 hours). He rang me the next day, to say: EE would sort it out on Monday. They didn't do so. Four days later, they still hadn't done so; and had stopped replying to his messages.

 

A week last Saturday, on a call with Lee (EE Updates Team), I upgraded to the iPhone 12 Pro Max, because it said on the EE Online Store, that I would have to wait 7 days. That was last Saturday 28/11, that I should have had it.

 

I checked the tracking yesterday, and it says: "Awaiting Delivery Confirmation Date". I am very annoyed with EE right now. I feel the online store information was misleading, and quite frankly a delaying tactic.

 

This has been a PR/Customer Service disaster. Yet, EE continues their advertising campaign in app and on TV, for the new iPhone - knowing, they do not have any iPhone 12 Pro/Max in stock, and the only glimmer of hope is that it could take up to 28 days. I have just cancelled my upgrade.

 

Through Car Phone Warehouse, I can get the phone for £54 per month (Vodafone), compare with £84 per month with EE.

 

I feel misled and disappointed by EE. When, my contract is up, I will be leaving EE.

 

Very annoyed.

 

Sincerely,
xxxx xxxxxx.

 

[mod edit: please do not post personal information on the public board. Thanks!]

2 REPLIES 2
CraigT77
Established Contributor
Established Contributor

‎01-12-2020 09:24 AM

Spot on! Sentiments echoed by countless others on these forums, myself included. It has been a disaster but apart from token gesture repeated updates there has been silence from EE to apologise or acknowledge how all this has been handled.

tonypigott
Contributor
Contributor
In response to CraigT77

‎01-12-2020 10:14 AM

I agree completely. I rang EE lastnight to cancel the upgrade, and I got through to a man in Scotland. When I told him about the offer with Vodafone, through CPW and asked, why EE was £30 per month more expensive; he said:

“The contract would be with CPW, and not directly with Vodafone. EE would ha better customer service, if there was a problem with the phone; whereas, CPW would pass me back to the manufacturer”.

I replied: that I recently upgraded to the Series 6 Watch, with EE. I’ve had multiple problems, with the data suddenly stopping updating in the Health app. What did EE do? Yep, they passed me to Apple! So I said: “isn’t that the same as what you are saying that the CPW would do?”

He replied: “You asked me a question, and I answered it. I’m not going to debate it with you”.

Since I got the Series 6 Watch, I have had to reset both iPhone 11 Pro and the watch multiple times. This morning, the sleep data didn’t update in the Health app. I’ve also read a lot online, that the Blood Oxygen feature is inaccurate.

I’m dismayed, that Apple released the new Watch, when it is so buggy.

Sent from my iPhone
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