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iPhone 11 Pro Max order - Where is it?

ceriahearn
Investigator
Investigator

‎21-09-2019 03:01 PM

Hi all,

 

I've ordered the iPhone 11 Pro Max 64GB Midnight Green. I ordered it to my local store.  My problem is that I have not been given a single expected delivery date - when I try to track the order it says 'Wait for a text'.

I appreciate that this Is a new phone and they are on high demand, but I need to know whether I am going to be waiting days, or weeks for the order as I want to arrange a trade in for my old phone. Do DPD deliver Saturdays and Sundays to the store? 

Can anybody help me?

 

Thanks!

3 REPLIES 3
Northerner
Grand Master
Grand Master

‎21-09-2019 04:55 PM

Hi @ceriahearn 

 

If order tracking isn't giving you any helpful info, then call CS on 150. 

 

Thanks

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Amanda1967
Established Contributor
Established Contributor

‎21-09-2019 07:59 PM

I ordered the pro max 256 in midnight green and mine has not arrived in my store either. The store don’t seem to know when it will be in but said they will phone me Monday and try to let me know what’s happening. 

0 Helpful
Alex_S
EE Employee
In response to Amanda1967

‎22-09-2019 09:32 AM

Hi @Amanda1967,

 

I have answered you on the other thread you posted on 🙂

 

 

Alex 

 

0 Helpful