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iPad not connecting to network

Newcastleandy
Contributor
Contributor

Can’t access internet from iPad,it shows 4G at the top along with good signal strength. Every time it tries to Monte the there is a white circle of death indicating it is searching. There is plenty of credit available. I have taken sim out and put back in, reset network settings and tried from numerous locations with no joy

25 REPLIES 25

Good stuff NewcastleAndy, there is usually a solution to these weird problems.

tmobilefan
Established Contributor
Established Contributor

Sounds very sound very superstitious 

 

 my  observation  were  " data cap  on ipad  sim   

 

  solution   EE    change the  data cap use on your ipad   -  perhaps 

tmobilefan
Established Contributor
Established Contributor

the next time this happens      try  and open up    these two web pages 

 

 " gov.uk "  and  " nhs.uk "  if you  can open the   pages on  your  Ipad  the  data cap applied 

tmobilefan
Established Contributor
Established Contributor

 hello, 

 

try  opening  up   " gov.uk "  web page or  " nhs.uk "  if this pages  opening  then   EE    have applied  a Data cap   you  will find  that when you call you be  lest with  only  front line   call operator who will to manage  to call by leaving you on hold  for  long time  only to   back to the call to say  we have  run check ,  every thing is  working  fine ,  if you ask to be  transferred  to  Technical  yo  will told  i'm very sorry   but they wont take calls    here is the problem if your tied in to a contract you   stuck  if you  on pay as you  go  the only  option  is  add more credit  .....

I am having this problem now can’t you tell me how it was resolved please 

James_B
EE Community Manager
EE Community Manager

Hi @Krissij1,

 

Welcome to the EE Community. 🙂

 

What problems are you experiencing with your iPad?

 

James