iPad not connecting to network

[Newcastleandy]

Can’t access internet from iPad,it shows 4G at the top along with good signal strength. Every time it tries to Monte the there is a white circle of death indicating it is searching. There is plenty of credit available. I have taken sim out and put back in, reset network settings and tried from numerous locations with no joy

[Newcastleandy]

Its a brand new ipad which work perfectly well with an iPhone sim just doesn’t work when the ee sim is used so i put the fault down to this sim

[wardi]

Yes that would seem logical.  Out of interest is your iPhone sim with EE too?

[Newcastleandy]

No virgin but it works fine ee doesn’t work 

[Christopher_G]

Hi @Newcastleandy

It may be worth speaking to our Technical Support team so that they can look into this for you.

Chris

[Newcastleandy]

So I have to spend ages on the phone at probably a premium rate to resolve this issue,

to recap the SIM card doesn’t work in a brand new iPad, when I put another carriers SIM card in it works fine and I can access everything.

it seems that I will have to write the Credit I have off and find a service provider that SIM card actually ,  not impressed at all

[Christopher_G]

Is the iPad locked to the other network, @Newcastleandy? You may need to have it unlocked in order to use an EE SIM in it.

Chris

[bristolian]

Calls to EE C/S for PAYG issues are charged at a flat 25p per call. No-one's suggesting your credit will be lost.

Has this EE PAYG SIM ever worked in this tablet previously? If not, then a SIM-lock is a distinct possibility.

[Newcastleandy]

All sorted by technical team thanks for your help

[Christopher_G]

Good stuff, @Newcastleandy. Do you know what they did to fix it?

Chris

[Newcastleandy]

They reactivated sim and all sorted