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i have my new phone coming tomorrow and i dont hve id you said i need

samuelm19
Visitor

‎05-08-2019 01:28 PM

 
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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎05-08-2019 01:31 PM

@samuelm19   Then the delivery driver should not leave the device with you.  You need the correct ID to prove who you say you are. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team
In response to Chris_B

‎05-08-2019 03:30 PM

Hello there @samuelm19

 

Thanks for posting on the community

 

DPD will require one of the below forms of ID;

 

  • Photographic driving license
  • Passport
  • International ID card 

 

If a family member at your address has a valid form of ID, and has the same surname as you, they'll be able to sign for your order.

 

Thanks.

 

Leanne 🙂

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